FAQ

Welcome to the Maple & Manor FAQ Page
We’re here to answer your questions and ensure you have the best shopping experience. If you need further assistance, please don’t hesitate to contact us.

Question #1: How long will it take to receive my order?

Answer: Here are our estimated delivery times:

  • Handling time: 1-2 business days
  • Transit time: 7-10 business days
  • Estimated delivery time: 8-12 business days

For more details, please refer to our Shipping Policy.

Question #2: Do you offer free shipping?

Answer: Yes, we offer free shipping on all orders within Canada and the United Kingdom. For more information, please check our Shipping Policy.

Question #3: Where is Maple & Manor located?

Answer: Maple & Manor is a Canadian home decor and home improvement store. 

Question #4: What payment methods do you accept?

Answer: We accept the following payment methods:

  • Visa
  • Mastercard
  • American Express (Amex)
  • Discover
  • Diners Club
  • Apple Pay
  • Google Pay
  • Shop Pay

For more details, please refer to our Billing Terms and Conditions.

Question #5: What if I receive a defective product?

Answer: If you receive a defective item, we’ll replace it at no cost. Please contact us and return the item within 30 days. For more information, see our Return & Refund Policy.

Question #6: Can I cancel my order after it’s placed?

Answer: If you need to cancel your order, please contact us as soon as possible. Once an order has been processed, it may no longer be eligible for cancellation.

Question #7: What is your return policy?

Answer: We have a simple and hassle-free 30-day return policy. For complete details, please visit our Return & Refund Policy.

Question #8: When will I get my refund after returning a product?

Answer: Once we receive and inspect your returned item, your refund will be processed. Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider. See our Return & Refund Policy for more details.

Question #9: Do you offer any warranties or guarantees on your products?

Answer: We offer a 30-day return window on all purchases. For more information, please refer to our Return & Refund Policy.

Question #10: How can I contact customer support?

Answer: You can reach our customer support team through the Contact Us page or by emailing us at info@mapleandmanor.com.

Question #11: Do you ship internationally?

Answer: We ship only within Canada and the United Kingdom as of right now.

Question #12: Do you have a physical store location I can visit?

Answer: We are an online-only store, which allows us to offer the best prices and a wide selection of home decor and home improvement products.

Question #13: Can I place a bulk order for my business or organization?

Answer: Yes, we accept bulk orders. Please contact our customer support team for details.

Question #14: What is the process for exchanging a product?

Answer: For detailed information about product exchanges, please refer to our Return & Refund Policy.

Question #15: How can I track my order?

Answer: You can track your order through the Track Order page on our website.

For More Information

📍 Address: 73 Water St N, Cambridge, ON N1R 7L6, Canada
📧 E-mail: info@mapleandmanor.com
📞 Phone: (519) 900-0960
🕒 Customer Service Hours: Monday to Sunday, 9:00 AM – 5:00 PM EST (2:00 PM – 10:00 PM GMT) 
📌 Website: www.mapleandmanor.com

We aim to respond to your inquiries within 1-2 business days. Thank you for choosing Maple & Manor!